Archive for the ‘Customer Service’ Category

Cold Stone Creamery and Make-a-Wish

On September 30, 2010, you can get a free 3 oz. portion of a special flavor at Cold Stone Creamery’s 9th Annual World’s Largest Ice Cream Social.  Donations will be accepted for the Make-a-Wish foundation, and you can read the story of Kate’s Wish.


The Latest Facebook Malware is a Phishing Scam

I am not a big fan of passing on those dire warnings about some “new” virus that in actuality has been around for years.  But this particular warning was reported on Alltop from Mashable, two sites I trust, and has only been circulating since Friday, May 28, 2010.  By now we’re all pretty skeptical of these types of scams, but apparently this one is looking unusually credible.

If you receive a post on your Facebook wall about the Most Hilarious Video Ever, do not install the player or provide your login details.  Here you can find the details from Websense Security Labs, generously posted to YouTube.

The Red Tape Chronicles Might Avenge You

There is a consumer advocate website that I follow:  The Red Tape Chronicles by Bob Sullivan.  In his words, the site unmasks, “Corporate sneakiness. Government waste. Technology run amok. Outright scams.”  And along the way provides solid consumer information on these same topics.

Mr. Sullivan has a Facebook group, and he announced today that he will be going on a road show, of sorts, to meet with consumers in cities across the US.  [The cooler Northern US, I hastened to add.  I live in Phoenix.]  If you have a story of unfair treatment at the hands of a corporation or program that ought to know better, this is your chance to be heard.  If you are on Facebook, you can find him there.  If not, I have made a pdf of his announced cities.

I appreciate that there are people willing to fight against injustice, stupidity, and greed, and who willingly stand up for those that have been taken advantage.  That kind of determination is extraordinary.

Social Networks and Google were Immediate

I was working quietly at my desk this afternoon when the Phoenix area felt the relatively gentle rolling of the 6.9 earthquake that centered in Baja, California.  My husband and I looked at each other, and I first thought maybe I was coming down with an illness.  But then I realized that my monitor, lamp, and blinds were moving – and that they probably were NOT ill.

We lived in California some years ago, and I do know what an earthquake feels like.  But it was so odd to experience that here in Phoenix that it took some moments to put it together.  We checked on the family (several of whom also thought they were ill) and then scratched our heads.  Really?  An earthquake?

So here is the extraordinary part:  while my husband turned on the television and started searching the news channels, I Googled the quake and within moments had confirmed the occurrence at and was reading tweets from other Phoenicians that were just as perplexed.  The on-air channels did not have coverage for nearly 30 minutes, and some as long as 50.  Even the local websites for the news stations were well behind.  But Twitter and Facebook were immediate.  Extraordinary.

Banking Made Easy; Who’d Have Thunk?

I have had a business banking issue lately (defined well in this article at MSN Business on Main, especially the paragraph, “During those first few meetings …”.)  But rather than gripe about what was not right, I would like to tell you more about how I made it better.  Through a friend and business acquaintance, today I was introduced to Theresa E. Dawson, a Small Business Specialist Personal Banker at a local Chase Bank branch here in Arizona.

My husband and I sat down with Theresa planning to get some general information about their small business banking programs.  A short while later we left with a new business account complete with all the supporting detail items we need now and plans for programs that will grow with us in the future.  We are not pushovers; Theresa had that many answers.  For every question we asked, Theresa had a Chase bank solution.  For every issue we faced at our current (soon to be former) bank, Theresa sympathized and explained how Chase’s programs would be different.

In the process we discussed bookkeeping software, business networking, mortgage programs, customer service standards, grandchildren, and our mutual acquaintance (in the nicest possible terms).  Time will tell whether the new Chase programs are all that we hope them to be.  But without a doubt, Theresa was extraordinary.  Lovely, personable, knowledgeable, confident, and ultimately believeable.